Gaia Premium Sofa and Loveseat by J&M Furniture

Returns

Free 30 days return window. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. The return processing time is about 3 to 5 business days after we receive your request.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please submit your return request to returns@homeeleganceusa.com or give us a call at 732-777-1100. We will arrange a date to pick up your return and then we will issue a refund as soon as your item is received by our warehouse. Please allow 3 to 5 business days for your refund to post to your credit card or bank account.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, this will post to your credit card or bank account in 3 to 5 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@homeeleganceusa.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us a request to returns@homeeleganceusa.com. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he or she will find out about your return.