FAQs
Orders & Payment
What payment methods do you accept?
What payment methods do you accept?
We accept major credit/debit cards, PayPal, Amex, Shop, VISA, GooglePay and other supported electronic payments such as Synchrony Home Credit Cards.
What if I want to speak to someone?
What if I want to speak to someone?
We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
Do you offer discount coupons?
Do you offer discount coupons?
Yes, we occasionally offer discount coupon codes and limited-time promotions. Please check our website or sign up for updates to see the latest offers.
Shipping & Delivery
What countries do you ship to?
What countries do you ship to?
We currently ship to the United States and The Dominican Republic. To enquire about shipping to a different destination, please contact us.
How long does shipping take?
How long does shipping take?
Most orders arrive within 3–21 business days, depending on your location. Oversized or special-order items may require additional time.
Do you ship nationwide?
Do you ship nationwide?
Yes. We offer delivery across the continental United States through trusted shipping partners.
How are shipping fees calculated?
How are shipping fees calculated?
Free shipping included with every order.
Can I track my order?
Can I track my order?
Yes. Once your order ships, you will receive an email with a tracking link to follow your shipment.
Returns and Refunds
How do I return a product?
How do I return a product?
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
How long will it take to receive my refund?
How long will it take to receive my refund?
Once we receive and inspect your return, approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund.
Brands & Company
Which furniture brands does Home Elegance USA carry?
Which furniture brands does Home Elegance USA carry?
Home Elegance USA is an independent multi-brand furniture retailer carrying trusted names including Hooker, Bernhardt, Caracole, Ashley, Universal, AICO, Acme, Coaster, Sunpan, Natuzzi, Four Hands, VIG, and Global Furniture USA, among others. We are not affiliated with, endorsed by, or operated by Homelegance Inc.
Where is Home Elegance USA located and how do I contact them?
Where is Home Elegance USA located and how do I contact them?
Home Elegance USA (Home Elegance Furniture LLC) is a New Jersey-based furniture retailer located at 850 Ridgewood Avenue, North Brunswick, NJ 08902. You can reach us by phone at 732-777-1100 or by email at sales@homeeleganceusa.com.
Does Home Elegance USA offer financing?
Does Home Elegance USA offer financing?
Yes. Home Elegance USA offers financing through Synchrony, so you can apply and pay for your furniture over time. Use the Financing link in our site menu to apply online.