Thank you for choosing Home Elegance USA! We want to ensure a positive shopping experience. Here's our return and refund policy:
Returns:
- Return Window: You have 30 days from receiving your order to request a return.
- Condition: Items must be in original, unworn, and unused condition with tags and packaging intact.
- Proof of Purchase: Include a receipt, order confirmation email, or similar.
- Initiating a Return: Contact us at sales@homeeleganceusa.com. We'll provide a return shipping label (if applicable) and instructions. Items sent back without prior authorization will not be accepted.
- Exceptions: Perishable goods, custom products, personal care items, hazardous materials, flammable liquids, and gases are generally non-returnable. Contact us if unsure about your specific item. Sale items and gift cards are also non-returnable.
Damages and Issues:
- Inspect your order upon arrival. Contact us immediately by calling 732-777-1100 or email (sales@homeeleganceusa.com) if the item is defective, damaged, or incorrect.
Exchanges:
- If you need a different item, size, or color, the quickest way to receive your new product is to place a new order for the desired item.
- You can then request a return for the original item following our return policy.
- Once we receive and approve your return, we will process your refund according to our Refunds section.
Refunds:
- We'll notify you within 10 business days of receiving and inspecting your return about the approval status.
- Approved refunds will be issued to your original payment method within 10 business days.
- Allow additional processing time for your bank or credit card company.
- Contact us if it's been more than 15 business days since approval (sales@homeeleganceusa.com).
Additional Notes:
- This policy applies to online and in-store purchases made directly through Home Elegance USA.
- For order cancellations after processing or shipping has begun, a restocking fee (up to 25%) and original shipping charges may apply.
We value your satisfaction! If you have any questions, please contact our customer service team.